Implementation Project Manager - Implementation Services

Job Title: Implementation Project Manager

Job Overview:

The Zaggle Implementation Project Manager is responsible for implementing Zaggle – Expense Management Solution. This is techno-functional role and involves fulfilling the roles of both - a Project Manager and an Implementation Manager. Implementation Project Manager is an Individual Contributor role wherein he will have the overall leadership responsibility of the project including project management, managing all the teams who join the project (depending on the services purchased by the client) e.g. technical consultants, operations team, engineering team, travel team as well managing the end-to-end functional aspects of the projects i.e. scoping and analyzing requirements, configurations, managing client project team validation support and training.

Responsibilities:

• Lead the overall project delivery and implement all the Zaggle services purchased by the client.
• Manage multiple concurrent complex, global multi-phased implementation following Zaggle’s Deployment Methodology and guide the client though the various implementation phases.
• Conduct gap analysis and effectively gather the client’s business requirements and design creative design solutions for complex requirements.
• Effectively manage client expectations, drive client deliverables and exercise scope to ensure project completes schedule – from Kick-off through Go-Live.
• Effectively work and communicate with all stakeholders, C-Level sponsors and client projects teams.
• Communicate complex ideas and persuade clients to adopt the recommended solution based on best practices.
• Develop and maintain strong functional and technical product knowledge.
• Effectively conduct trainings and product demonstration calls with clients remotely.
• Provide consultative expertise to the client, guiding clients through key decisions and trade-offs to maintain project scope and timeline.
• Regularly provide updates on client statuses and wherever required escalate issues while maintaining control of the project.
• Deliver on commitments including any project tracking systems and fulfilling administrative responsibilities while staying organized throughout the project.
• Deliver outstanding client service to achieve high implementation survey scores.
• Effectively contribute to Zaggle’s project methodology and document library.
• Meet or exceed deployment productivity and quality metrics.
• Effectively work with peers, other departments and management.
• Be aware of, and comply with, all corporate policies.

Desired Education & Experience:

• Candidate with B. Tech / B. Sc degree will be a good fit for the team. Management degree will be an added advantage.
• 4+ years of experience with Accounting or Information Systems emphasis a plus with a minimum of 3 years into implementing financial and hosted application and 2 years of Project Management, consulting and / or software implementation experience.
• Experience with financial applications and knowledge of accounting processes.
• Exposure to Full life-cycle financial system implementation experience
• Strong organizational skills and ability to deliver on commitments
• Experience in client-facing / service roles a must.

Job Specific Specialized Knowledge & Skills:

• Understanding of implementation methodologies and project management in a software company.
• Strong problem resolution skills – proven to engage and interact with internal teams to resolve client issues.
• Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
• Must possess effective presentation skills as well as excellent written and oral communications skills.
• Must possess the ability to work both strategically and tactically.
• Excellent organizational, planning skills and negotiation skills.
• Strong technical aptitude and ability to understand technical concepts quickly.

Finance / Accounting experience:

• Ability to address and manage through ambiguous situations – assess situations, solve problems, and make decisions.
• Ability to prioritize and manage workload to meet deadlines.
• Must be results, goal, and customer service orientated.

 Critical Performance Competencies:

• Accountability & Ownership
• Planning & Organizing Skills
• Listening Skills, excellent communication and ability to Influence
• Personal/ Professional Effectiveness
• Business Acumen / Strategic Business Perspective
• Adaptability/ Flexibility
• Eye for Detail
• Change Management
• Decisiveness / Judgement
• Intelligence
• Tenacity

Value Competencies:

• Displays leadership through innovation and walks an extra mile to create innovative solutions.
• Displays customer centric passion, empathy & responsibility to the customer.
• Displays excellence and relentless commitment in delivering solutions to customers.
• Displays compete transparency to the customer and takes ownership.
• Displays personal & corporate integrity
• Hires, develops & rewards great people